FAQs

Frequently asked questions and answers

FAQ

What is the shelf life of the jars?

Once they arrive, our cupcake jars last from 7-10 days. They don’t require refrigeration; however, placing jars inside the refrigerator could extend the shelf life. All jars can be frozen for up to 6 months. Just be sure to thaw them prior to serving, approximately 2-3 hours.

Do the jars need to be placed in the refrigerator?

They do not need to be refrigerated; however, please keep them in a cool, dry place.

What if I give you the wrong shipping address?

Unfortunately, once your order is placed, we are unable to make corrections and cannot issue any refunds.

When will my order be shipped?

Please allow 1-3 days of baking and packaging time for your order.

When will it arrive?

Once a package leaves our facility, please allow 1-3 business days for shipping. We utilize FedEx Express services to get our sweet little packages to you.

Are returns allowed?

Returns and/or refunds are not permitted. We want you to be pleased with your experience at Paisley & Dash; please contact us immediately if something doesn’t meet your expectations.

Can I request a custom flavor?

In an effort to satisfy your sweet tooth, we are excitedly working to add additional flavors. While working on those additional flavors, we follow a recipe for everything we make and are unable to work outside of that. If you don’t see a flavor you’d like, please be sure to check back frequently…as we expand our selections.

How much notice do you need for an event, such as a wedding?

Our wedding and event calendar fills up fast! The sooner you can let us know, the better! At a minimum, we would require 6 weeks. For larger events, we require a 50% down payment as a commitment to secure your date on our calendar.

What if I want to order a large amount of jars for an event, such as a wedding, party, employee appreciation?

For orders exceeding 4 dozen, please contact us to discuss in detail so we can adequately meet your needs.

Can I include a note?

Yes! Our gift boxes include a custom note. Please write your message in the notes section of the order.

Are utensils included in my order?

Our signature black spoons are included in our gift boxes only: Gift of One, Gift of Two, and Gift of Four.

What if I have a nut allergy?

Our products are baked within a facility that contains peanuts, tree nuts, wheat flour, dairy, eggs, and soy. Please keep this in mind when ordering.